Privacy Notice

Privacy Policy

Puzzleport is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions) explains how any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Puzzleport, 28-30 High Street, Portishead, Bristol BS20 6EN, UK.

Information we may collect from you

We may collect and process the following data about you:
(a) We collect information which you provide at the time of registering to use our site.
(b) We may ask you for information when you report a problem with our site.
(c) If you contact us, we may keep a record of that correspondence.
(d) We collect details of transactions you carry out through our site and of the fulfilment of your orders.
(e) We collect details of your visits to our site including, but not limited to, traffic data, location data, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses and Cookies

We collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
(a) to estimate our audience size and usage pattern.
(b) to store information about your preferences, and so allow us to customise our site according to your individual interests.
(c( to speed up your searches.
(d) to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of this information

We use information held about you in the following ways:
(a) to ensure that content from our site is presented in the most effective manner for you and for your computer;
(b) to provide you with information about products that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
(c) to carry out our obligations arising from any contracts entered into between you and us; and
(d) to notify you about changes to our site.

Disclosure of your information

We do not store credit card information unless specifically asked to do so by the buyer.
We do not share customers’ details with any third parties.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Feedback

Questions, comments and requests regarding this privacy policy are welcomed.


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