Shipping & Returns

Shipping

We normally despatch goods by Royal Mail or Courier, although you may collect goods from our shop, which is Morgan-Westley, 26-30 High Street, Portishead, BS20 6EN.

If you are buying 1 or 2 items, we make a Handling Charge of £2.
However, if you are buying 3 or more items, there is no charge for Handling or Shipping Costs.

Returns

No goods should be returned without authorisation from us.
The goods must be in good condition, exactly as they left Puzzleport.

If you wish to return goods because you no longer want them:
We will refund the cost of the goods and the handling charge if applicable. However, you will have to pay for the cost of sending the goods back to us.

If the goods are defective, please inform us and we will tell you what action you should take. Manufacturers have different policies regarding defective goods, so that is why we ask you to communicate with us first.

If the goods have been damaged in transit, you must let us know as soon as possible, and we will pursue the matter with Royal Mail or Courier.
It is helpful if you can supply us with a photograph of the damage, which can be sent to us attached to an email.


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